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Research Paper On Elderly Customer Service

As the length of life and number and proportion of older persons increase in most industrialized and many developing nations, a central question is whether this population aging will be accompanied by sustained or improved health, an improving quality of life, and sufficient social and economic resources. The answer to this question lies partly in the ability of families and communities, as well as modern social, political, economic, and health service delivery systems, to provide optimal support to older persons. However, while all modern societies are committed to providing health and social services to their citizens, these systems are always in flux, guided by diverse and evolving national and regional policy formulations. Health, social, and economic policies for older persons vary substantially among industrialized nations. Analysis of these variations through appropriate cross-national research may assist greatly in the formulation of effective policies aimed at enhancing the health status, as well as the social and economic well-being, of elderly populations.

Among the most important policy concerns relevant to health and longevity are the future fiscal viability of pension, health, and social insurance systems, both public and private, and the implications of these systems for savings and investment rates (see Chapter 3). How long people continue working, paying taxes, and saving will feature prominently in the consequences of population aging. Many people already work less than half a lifetime because of extended periods of schooling and training in early life, earlier retirement, and enhanced longevity, posing a challenge to the sustainability of systems designed to support older persons. If the trend toward increased longevity continues without a parallel extension in working life, the stress on these systems could be even greater.

As discussed elsewhere in this volume, labor force participation, investment and saving behavior, and provision of health services are complex phenomena that are interrelated at both the individual and societal levels (Quinn and Burkhauser, 1994; Smith, 1999). For example, incentives provided by government and employers play important roles in determining labor force participation. Reducing the implicit tax on continuing work beyond the normal age of retirement and reducing the costs of hiring (and possibly retraining) older workers have the potential to encourage longer working lives (see Chapter 3). Yet in designing such incentives, policy makers need to know how long they can reasonably expect people to keep working. Just how physically and mentally capable are older people? What is the trajectory of health and function as people age? Can their productivity be maintained and enhanced at older ages, and at what cost? Does the type of productivity and engagement change with age? How can health care services be provided in such a manner as to maintain optimal health and function? Most basically, policy makers must make difficult decisions about the allocation of limited resources to preserving and improving health. How is good health achieved at a reasonable cost? Should more resources be directed toward behavioral change and other health promotion and disease prevention programs, including health enhancement in early life, or should more be dedicated to the treatment of patients with advanced diseases? How much should be invested in the development of new health care technologies, service delivery enhancements, and professional training?

A focus on national-level health status and its temporal trajectory is critical for several reasons. Health status is one of the most important indicators of well-being, and it predicts a large proportion of societal expenditures on health and social services for the elderly. Health status is also reciprocally affected by social and political policies and programs. Further, health status is malleable through high-quality health promotion and disease prevention programs, as well as effective medical services. National programs and policies that may appear to be devoted to health and health services for older persons often have important implications for and complex interactions with other economic sectors. Table 6-1 provides examples.


Relationship of Public-Sector Programs and Policies to Health Services for Older Persons.

This chapter is devoted to the centrality of health status and change in informing health, social, and economic policy formulation. We first outline the key issues to be addressed by research on the health status of the elderly. We then present a conceptual model of the determinants of health status to provide a framework for the ensuing discussion. Next we review the basic measures of health status, presenting selected examples of basic international patterns and trends. This is followed by a brief look at the characteristics of national health systems. Data sources for cross-national research on the health status of the elderly are then considered, as well as the pitfalls and strengths of such research. Finally, we offer recommendations for strengthening research in this domain.


National health policy decisions with respect to older persons are becoming increasingly complex for several reasons. As noted in Chapter 2, the numbers of the elderly and oldest old have increased dramatically in most industrialized nations. Countries that already have a substantial elderly population face increasing proportions in the coming decades, with all the accompanying social and economic demands. In addition, nations must prepare for the growing numbers of disabled younger persons who are now surviving to older ages because of improved health care. Policy decisions related to the provision of health services for the elderly have become complex from technological, fiscal, and ethical perspectives. Also, as noted above, health services are intimately tied to the provision of social services and economic support, including housing, nutrition, institutional care, and related activities. Preventive and rehabilitative services have added not only to the costs of care, but also to the potential for improved function, mobility, and social engagement. Health care for older persons is thus different from that provided to other age groups in several respects: greater resource demands; the intertwining of professional health services with social services; the frequent occurrence of important ethical conundrums; a higher prevalence of physical and mental disabilities; and, perhaps not as obvious in policy formulation, less scientific evidence for use in determining effective preventive and medical interventions. In this context, the following issues merit special emphasis.

  1. What is the importance of health status for retirement preferences and patterns? How are health status and retirement age related? Have recent trends in reduced age-specific rates of disability translated into increased and longer labor force participation?

  2. What impact does health have on families? How has the changing health status of older persons altered the productivity and economic status of families and households? How do families make economic provisions to care for unhealthy parents, and what are the effects on labor force participation? How does the changing health status of older persons, in particular the onset of infirmity, affect the capacity to be a caregiver for an ill or disabled spouse or other family member? What economic provisions do families make for long-term care of older persons, whether in the community or within chronic care institutions? How do these provisions dovetail with public and voluntary assistance and care programs?

  3. How important is health to wealth and economic status? What evidence is there that health status directly affects individual wealth, assets, and economic productivity? What is the role of the health care system in the prevention, treatment, and rehabilitation of illnesses, and how does this work to maintain personal economic status? How do health shocks affect future economic status and personal and family wealth in accordance with underlying socioeconomic status?

  4. How do economic status and educational levels affect the health of individuals across the life course? By what mechanisms and to what degree does economic status lead to better health status? At what ages do the effects of economic status have the greatest impact on health status? How does the distribution of wealth, income, and economic productivity within a nation serve to preserve, enhance, or depress health status independently of individual and family socioeconomic characteristics? How does the provision of health services affect long-term health outcomes?

The formulation of health service delivery policies and systems for older persons requires a continuing flow of information, including quantitative data on the above and other issues related to population health status and directions, as well as the resources expended in the health care system. In particular, the ability to draw on international experiences in health and health care can greatly enhance the potential of such policies and systems. Moreover, cross-national research can enable the creation of evaluative mechanisms that would often not be feasible in any one country because of the homogeneity of medical practices and administrative cultures. Such research can also help address the above issues by providing a range of observations of change over time and, perhaps, early indications of emerging health trends. And comparative work can improve our understanding of how particular diseases and conditions are expressed as disability in a variety of work, social, policy, and living environments, thus providing insight into which adjustments in those environments may be most cost-effective.


As noted above, the determinants of health are complex and comprise multiple policy domains. One basic but important conceptual model that can be used to illustrate the breadth of these determinants is shown in Figure 6-1. This construct represents the health of all demographic groups in a society, although the emphasis here is on the health of older persons. The determinants are presented in a set of concentric circles, with the community population at the center. Outermost, and often difficult to quantify, are the general social, economic, cultural, and environmental (physical-chemical) conditions that have important long-term health effects. The next circle contains society's basic social, health, and economic institutions, which sustain or impair a healthy existence. The next circle emphasizes the critical role of social and community interactions and exchanges, whereby individuals make their collective decisions. The circle next to the core highlights the importance of individual behavioral choices (e.g., cigarette smoking, risk-taking behaviors) in the determination of health status.


A conceptual framework for determinants of health status. SOURCE: Dahlgren and Whitehead (1991). Reprinted with permission.

One drawback of a two-dimensional representation is the absence of time. Other models highlight more fully such issues as the role of infancy and childhood and the environment on health outcomes in later life. Nevertheless, the model in Figure 6-1 is useful in many respects. For example, it highlights the intimate interaction between the economic and employment environments and health discussed above (see Annex 6-1 for a specific policy example). As a corollary, the model places the role of professional health services in an important but not dominant role among the institutional forces that mediate health status. The model quite appropriately also emphasizes the role of basic public health determinants, such as the physiochemical environment and the provision of safe and adequate food and sanitary services. In addition, the model reflects an appreciation of individual responsibility for health status, both in the selection of behaviors and in the collective decisions made by individuals. Finally, the model shows that policy interventions in one institution or domain may or may not have the desired effect because of the multiple sectors involved. Thus, policy outcomes may be enhanced only through multiple intervention points; conversely, interventions in one sector may have unpredicted outcomes in others.


During the 20th century there were great changes in patterns of population health status and survivorship in both the industrialized and developing worlds. Among industrialized nations, the early part of the century saw the greatest improvement in mortality among infants, children, and pregnant women. These improvements continue to the present time. Later in the century, however, substantial reductions in mortality among older adults occurred in nearly all developed countries as a result of declines in deaths primarily from heart disease, but also from other major causes. Moreover, there has been a shift among older persons to surviving, and even thriving, with prevalent chronic illnesses such as various heart conditions and arthritis. Population surveys have also indicated that the age-specific prevalence of physical disability has declined in some countries (Jacobzone et al., 1998). Developing countries have lagged behind their more industrialized counterparts in terms of mortality decline and the overall epidemiological transition from a preponderance of infectious and parasitic diseases to one of chronic and degenerative diseases. As noted in Chapter 2, however, the overall gap between more and less developed countries has narrowed considerably.

The last third of the 20th century also saw a significant expansion in the ways population health status can be characterized, particularly by supplementing mortality data with emerging measures of personal clinical signs and symptoms, diseases and conditions, and functional disabilities. The potential availability of more specific types of health data has greatly increased the set of quantitative tools for health policy and planning, particularly as regards older persons, whose rates of disease and disability are higher than those of other demographic groups.

Identifying the trajectories of important health measures is central to forecasting health care needs and generating policies for older persons. Yet, defining “health” and the health status of individuals is not an easy matter. Even under optimal circumstances and without resource constraints, it is challenging to fully assess the physiological state of individuals, to understand the nature and determinants of personal or social behavior, and to predict the range and intensity of the outcomes of environmental challenges (e.g., from the workplace or elsewhere in the community). Nor is it easy to predict what effects various medical services or interventions will have on individuals. With the newer and more precise measures of health status now available, however, much can be accomplished.

Health status can be characterized from varying perspectives depending on the goals and uses of the information. For example, personal health can be assessed by subjective self-report, more objective physiological and biochemical measurement, or standardized indicators of diseases and disabilities present. In fact, all of these perspectives are important and complementary. Further, health status may be characterized according to major domains such as physical health (e.g., the function of the heart and lungs), mental health (e.g., the presence of depressed mood), and physical and social functional health (e.g., the ability to climb stairs or work at a particular occupation). Health may also be thought of in its temporal, longitudinal dimensions. For example, how is health status changing, or did an individual live or die? Changes in health status may be reflected as well in the intensity of health care resource utilization, such as pharmaceutical, institutional, or rehabilitative care. This temporal perspective is critical and leads to an emphasis on longitudinal, cohort data sources.

While there are no wholly standardized approaches to characterizing health status, there are several meaningful ways in which individual health is assessed and described. These data may not be available from many areas in a computerized or otherwise readily retrievable format, but can usually be obtained by abstracting clinical records or surveying patients, health professionals, administrators, and/or populations within a geographic area. Annex 6-2 describes in detail the health status measures most commonly used for survey and administrative data collection in the categories of clinical signs, symptoms, and syndromes; morbidity (i.e., discretely defined medical conditions); self-rated health; functional status and disability; physiological and pathological measures; mortality data and derived measures; and aging and mental illness.


As noted in the model of health determinants discussed above, both personal behaviors and many public health measures bear on health status. Health promotional activities aimed at older persons may or may not involve direct contact with the formal health care system; examples of the latter activities include education programs and provision of good preventive nutrition, safe transportation to enhance mobility, and assurance of adequate housing. Thus the efficacy and net impact of many basic public health programs, with their incumbent costs, can be assessed only by using population survey information in addition to the data derived from clinical sources. Moreover, decreased use of toxic substances and increased exercise and structured leisure activities, and even paid and unpaid work, are associated with enhanced function, decreased occurrence of physical and emotional illness, and higher quality of life among older adults. Effective national and regional policies for health promotion among older persons therefore require that important deficits in these areas be identified. Population surveys may be the only means of acquiring accurate information on such issues as cigarette and alcohol consumption, perceived elder abuse, the availability and use of exercise and other leisure and recreational programs, and levels of mobility and social interaction.

Also central to national health policy for older persons is the ability to provide community-based preventive services, generally delivered in the context of primary care. The presence of such services has been used in the United States and elsewhere as a benchmark of the general quality of care (Bloom et al., 2000). Included are such activities as provision of appropriate immunizations and screening for early and treatable conditions, such as colon and breast cancer, high blood cholesterol, high blood pressure, and depression. Explicit geriatric screening and management programs are recommended for falls, early cognitive impairment, physical disability, and inappropriate use of medication. Provision of these services leads to a higher quality of life and helps maintain or enhance function in the elderly. Even in the presence of overt illness, a systematic approach to the complex functional and medical problems of older persons, often referred to as geriatric assessment, can help maintain useful function. Some preventive activities may be recommended by health professionals but executed by others. An important example is environmental screening of residences to prevent falls and enhance mobility, such as by providing ramps rather than stairs and handrails at appropriate locations.

Coordination of public and clinical policies relevant to health promotion and disease prevention among the various sectors involved is essential if these policies are to have the desired positive effects on the health status of older persons. International comparisons of preventive service delivery programs may help identify those with the most desired outcomes and indicate which individual programs may be applied usefully in many nations. For example, standardized specific blood cholesterol levels predict very different heart disease rates in different countries (Kromhout, 1999), possibly leading to different priorities for prevention programs. Again, the most effective means of obtaining the information necessary for such cross-national research is representative household surveys of older persons.

All national health systems are extremely complex in structure, function, and administration. This complexity and diversity makes their classification difficult, a difficulty that is exacerbated by the fact that all health systems are constantly evolving in accordance with ongoing political and economic forces. This complexity also makes policy initiation and assessment, regardless of how broadly construed, extremely challenging. At the same time, however, most modern health care systems, particularly within developed countries, face common forces and challenges: rapid and costly technological innovation; the increasing infusion of business practices to contain the costs of delivering care; growing consumer demands for care that is uniformly distributed geographically and socioeconomically; the provision of effective quality assurance programs; the need to identify funding for the breadth of health services demanded by communities, to balance the needs of primary and specialty care programs, and to respond to complementary and alternative medical practices; and, in many cases, the decentralization of authority in previously monolithic systems.

A variety of classification systems have been proposed and applied in the comparative study of health systems, but no generally accepted taxonomy has emerged. A broad range of health system typologies is reviewed by Mechanic and Rochefort (1996); these typologies variously emphasize such dimensions as political organization and control, economics and fiscal management, population demands and utilization, the role of market forces, universality of coverage, cultural influences on professional practice, the degree of professional dominance, and adherence to various social movements and principles.

Because of the higher rates of morbidity and disability that occur with increasing age, older people make substantial use of formal health services. Such services consume an enormous amount of resources, and a central policy issue for all countries is how to expend available resources in a way that will yield the best health outcomes feasible by the most efficient means. Again, cross-national comparative research is one important avenue for addressing this issue by examining international variations in organization, financing, delivery, and evaluation of elder health services. To illustrate, Figure 6-2 highlights the international variation in per capita nursing home utilization across 20 countries, and Figure 6-3 shows variation in spending for health services across the G7 nations. One of the most important macroanalytical policy questions is the relationship of health system organization, administration, and financing to health status and outcomes. Little work has been done in this area, but cross-national analyses offer the best approach to understanding how major components, such as the level of investment in new technology, affect health outcomes.


Percent of elderly population in residential care: Circa 1991. SOURCE: Organization for Economic Co-Operation and Development (1996).


Medical spending in the G7 countries: 1990. SOURCE: Cutler (1999).

There are many units of analysis for characterizing health systems, depending on the issues being addressed. Table 6-2 lists examples of analytic variables commonly used to describe health systems at either the national or regional level. These variables involve a substantial amount of conceptual complexity, and several issues should be considered when using them. As noted earlier, health status is determined only in part by the units of health service delivered. Health systems offer numerous preventive care and public health services in ways that are difficult to quantify. In all age groups, but particularly among older persons, there is a substantial amount of self-care, as well as varying levels of alternative and complementary health care practices, including self-medication with herbs and the use of alternative practitioners, that may have an impact on health outcomes. Further, both preventive and clinical care may impact health outcomes and quality of life only in future decades, and this latency may be difficult to assess in analytical studies. In fact, many of the fundamental professional activities of health systems may be critically important to patients and their families, but would not be expected to result in objective, quantitative health outcomes; examples include ensuring that illness is not present, providing prognostic information, assisting with care administration issues, and delivering family-friendly hospice care. Despite these conceptual challenges, however, cross-national studies offer the best opportunity to determine how various health system structures and funding and management mechanisms affect health outcomes.


Selected Units of Analysis for Characterizing Health Systems.

Regardless of how sophisticated, modern, and comprehensive health services may be in a nation, utilization of those services is often uneven and may vary by socioeconomic status, ethnicity, geographic location, and many other factors. Equally important, there may be selective factors related to illness characteristics and personality among individuals that dictate special behaviors within the health system, confounding the study of health outcomes. Moreover, all health care systems have adverse effects, which can diminish the net positive effects of health outcomes. Common examples include hospital-acquired infections, misapplication of therapies, and the unintended adverse effects of medications and devices. It is important to identify these adverse effects, as many are remediable. Finally, there is variation within national health systems in the quality of care and quality assurance programs. For example, substantial small-area variation in medical/surgical procedure utilization rates and health outcomes has been demonstrated within many modern health systems. In addition, some services may be less sophisticated in rural or frontier areas or in other geographical locations. This variation highlights the need for comprehensive, large-area or national data with which to conduct suitable research.


The data required to conduct cross-national research on the health status of the elderly may come from many sources, and it is not always possible to anticipate in advance what variables will be needed. Moreover, elderly populations have a number of special characteristics that make their health data needs different from those of other groups:

  • Health events on average occur at a more rapid rate among the elderly than in other age groups, increasing the need for longitudinal (panel) data on cohorts of elders.

  • Older persons have many clinical signs, symptoms, and functional impairments that need to be given special attention since they are not included within traditional administrative data systems that focus on morbidity.

  • Since older persons commonly have multiple medical conditions and functional impairments, there is a need to develop summary measures of comorbidity and health status in order to deal efficiently with the available health and administrative data. Considering the conditions and impairments of the elderly in isolation will, in some instances, impede global policy development.

  • Successful health service delivery for older persons benefits from data on their physical and social environments. Knowledge of the social environment is critical for the large number of elders who have limitations in mobility or self-care; it is also essential for ensuring that prescribed medical regimens are delivered correctly in both home and community settings. Data on the physical environment are important as well for minimizing falls, injuries, and the progression of disability and, in some cases, for preventing deaths from climate-related causes.

  • Cognitive and mental impairments are common among the elderly, particularly among the oldest old. Such impairments can lead to a lack of social support and interchange, failure to follow medical treatment plans, inability to perform self-care, and increased need for structured supervision and institutionalization. Thus, acquisition of data on the population occurrence and correlates of mental impairments becomes critical for shaping elder health and health care policy. Because some of these impairments preclude direct interviewing of those involved, techniques for acquiring proxy data are necessary.

  • Compared with other age groups, older persons have much higher rates of institutional residence and use of long-term care services in the home and community. A comprehensive national population perspective on this large and growing group requires data on the health status of these persons and the nature of the long-term and institutional care being provided.

The remainder of this section reviews the various sources of health data on the elderly, along with ways in which these data could be made more useful for cross-national research and policy formulation.

Sources of National Health Data

A broad range of data on health and health status is available in most developed nations and increasingly in developing nations as well. These data must be approached cautiously and their limitations recognized. Table 6-3 (adapted from Andrews, 1999) summarizes health data sources and their potential limitations.


Sources of Health Data and Their Potential Limitations.

As Table 6-3 illustrates, a number of barriers may exist to the successful application of these potentially rich data sources. First, in many instances there may simply be insufficient or inappropriate data gathered or available, and the data collected may be of limited accuracy. There is also little standardization in the collection and representation of administrative data across nations, a limitation that may extend to computer software and formats. Information may not be available in a timely manner, often being delayed by several years. Policy and decision makers may misunderstand the relevance of information for research applications, and those conducting research studies and surveys may misunderstand the policy process, although the imposition of political perspectives on the conduct of research may be detrimental to all. Political, fiscal, and ethical considerations may not permit easy distribution of the data to appropriate analysts. Finally, there may be inadequate analytical methodology to summarize and interpret complex and large datasets. Thus concerted administrative and political effort is required to collect the data necessary to exploit the opportunities of cross-national research.

International Repositories of Health Data

Availability and access are key limitations for many of the health data sources listed in Table 6-3. While some datasets will inevitably have limited distribution, others would be usefully provided in repositories or catalogued for administrative and research analysts. No single central repository now exists for health information from population surveys or health system administrative data relevant to older persons. Important catalogues are being compiled, however, by such organizations as the United Nations (Agree and Myers, 1998), the Organization for Economic Cooperation and Development (OECD) (Gudex and Lafortune, 2000), the European Union (Hupkens, 1997), and the U.S. National Institute on Aging (2000). In addition, the Interuniversity Consortium for Political and Social Research at the University of Michigan operates a National Archive of Computerized Data on Aging (HtmlResAnchor http://www.icpsr.umich.edu/NACDA/index.html) that is increasingly international in scope. The efforts of these organizations will continue to be important in identifying the data needed for cross-national research.

The Concept of the Graduated Minimum Dataset

The diverse practical needs of health care organizations and agencies that address aging issues, both within and among nations, pose a challenge to achieving the data comparability required to answer many fundamental questions that transcend local populations. Each unit builds administrative data systems and collects data consistent with its unique needs and perceptions of utility. A common problem that results is loss of the capacity to gain analytical power by comparing local experiences with those in other populations or regions.

National governments may deal with this issue by developing minimum and/or core datasets with precise definitions for each data element. Doing so enables common approaches to data reporting on vital and health statistics and to analysis across population groups, elements of service systems, and utilization and costs of care. In the United States, the National Center for Health Statistics, working with other agencies in the Department of Health and Human Services and with the advice of the National Committee on Vital and Health Statistics, establishes minimum datasets, data elements, and data definitions used uniformly throughout the Department of Health and Human Services. While these activities contribute importantly to common nomenclatures and data standards, special data repositories are needed for information thus collected in developed and, where possible, developing countries. The World Health Organization has worked and continues to work toward this end.

Most countries continue to standardize the vocabulary of health services administration. For example, the United States is moving toward a standard long-term care dataset with the following categories: demographic items, health status items, service items, and procedural items. Demographic items include sex, birth date, race, ethnicity, marital status, usual living arrangements (type and location), and court-ordered constraints if any. Such a list could be expanded substantially (for example, to include educational level attained, income from various sources, entitlements received, and religion and religious participation). The list can be altered in response to political, social, or economic forces, as well as agreed-upon international nomenclature where possible.

Variations in data collection across countries greatly compound the difficulties of obtaining comparable information. Even small variations in definition, question formulation, and mode of data collection may significantly alter responses and impair comparability. Moreover, understanding and interpretation of data elements may vary among cultural settings. It is essential to facilitate valid comparisons by easing the data collection burden on countries and regions that have many fewer information gathering resources than the richest Western countries, and by providing a basis for meaningful national comparisons across surveys, administrative data systems, and other sources of health and aging data.

The concept of the graduated minimum dataset could be applied to facilitate health research and policy analysis relevant to aging by providing basic descriptive data on individuals, disease and disability measures, long-term care programs and facilities, health service utilization, and related data elements. Since all nations cannot be expected to invest the same level of resources in data collection, a hierarchy of data collection modules, ranging from easily collected basic data elements to increasingly elaborate datasets, would be an appropriate universal approach. Such a hierarchy might have five to ten levels—from a bare minimum of descriptive statistics to rich and comprehensive data elements such as those found in the Health and Retirement Survey and the Medicare Current Beneficiary Survey. Each such level would have clear definitions of elements, precise wording, and defined response categories. The choice of data elements would be supported by reliability and validity studies justifying their inclusion. Any administrative authority could decide how extensive its data collection would be, but whatever the level selected, the data collected could be made comparable to those from other collection efforts. The value of such a system is that the administrative authority could add any data items needed to meet local purposes without undermining the comparability of the data collection efforts across geographic units. A feasibility study of a small number of aging-related measures, such as those related to disability, could be conducted to test this approach and assess the implementation issues that need to be resolved.

Linking of Health Data

Assessing the health of older persons requires the compilation of data from many sources, such as personal and family surveys, vital records, health care administrative records from various providers, and other health-relevant sectors of society. Moreover, since multiple conditions and impairments are common among older persons, they may seek medical and social services from a variety of providers. The value of data linkage for improved policy formulation has been well-documented (National Research Council, 1988). The use of primary institutional records increases the accuracy of the information available for analysis and complements information that can be gained only from interviews. At the same time, however, there are several potential impediments to record linkage, including costs, privacy concerns, and the logistics of assembling data from multiple sources.


As noted earlier, cross-national comparisons can be useful in a number of ways in addressing issues related to the health status of elderly populations. A cross-national perspective encompasses a broad range of variations that can yield important qualitative insights into alternative institutional arrangements, policies, and programmatic interventions not available for study in one country. Cross-national comparisons can also provide some sense of the generalizability of observations made in specific national and cultural contexts. To the extent that similar patterns and trends are observed across nations that vary in social structure and culture, as well as in health and welfare approaches, one can have greater confidence that generalizations formulated have merit. Box 6-1 provides an example of how a key issue—deinstitutionalization of elders—could be illuminated by cross-national research.

BOX 6-1

Deinstitutionalization of Elders. With continuing increases in longevity, many more people are surviving to advanced ages, when the prevalence of chronic illness and disability increases significantly. In the past, persons surviving with substantial disabilities (more...)

At the same time, one must recognize the complexity involved in comparing national health systems with varying histories, organizational arrangements, cultural influences, and statistical systems. It is essential that when making such comparisons, the analyst understand thoroughly the contexts being compared and the special measurement, definitional, and linguistic features of each system to ensure that comparable units are being evaluated. Even apparently simple concepts can be difficult to compare across systems. As an example, physicians have varying functions in different national health care systems. General practitioners in the United Kingdom and other European nations, for instance, are exclusively community practitioners, while in the United States they typically provide some amount of in-patient and institutional care.

In addition to cultural variations, there are many factors that may limit or confound cross-national research and must be considered to maximize the credibility of the findings of such studies. For example, underlying population health status may vary across nations; this variation may lead to different outcomes of the same health policy or intervention. There may also be differences in the nature, selection, representativeness, or completeness of population samples and health administration databases, possibly leading to spurious analytic findings. Variation in the accuracy and completeness of clinical and vital records information can confound cross-national comparisons as well. Concepts of health states, individual diseases and conditions, and disability may likewise vary across nations and cultures, and such variations may not be fully captured using international disease coding systems. Differences in styles of clinical practice and healer-patient interaction and in the use of alternative practitioners may preclude full comparability of summary diagnostic information. And variations in health service organizational modes, financing, and budgeting may make it difficult to capture resource levels or allocations for comparable units of service delivery. Given these variations, the failure to find certain effects of national health systems on a particular health or programmatic outcome may be due to the noncomparability of the study units as well as to the possibility that no effect is actually present.

At the same time, there clearly is increased comparability among nations in the clinical/administrative and survey data being collected. In the future, cross-national research is likely to be facilitated by increased international exchange of scientific information, as well as by advances in survey instruments and measurement techniques; health care evaluation methodology; clinical training and achievement norms; database computerization and management; and regulatory standards for drugs, devices, and other medical interventions. These advances will be enhanced by the growth of international companies and industries that address the provision of clinical services in many parts of the world.



Designers of government-sponsored nationwide surveys should enhance basic health information on older persons and strengthen the foundation for standardized measures that can be applied to cross-national comparisons. Health status information on older persons should, at a minimum, include the frequency and rates for (1) deaths and their major causes; (2) important acute and chronic medical conditions and their major manifestations; (3) measures of important self-reported health status; (4) population levels of physical, social, and mental function; (5) preventive and health promotional behaviors; and (6) important disabilities. In addition, minimum health care information for older persons should include (1) utilization rates for important types of health services, including institutional and home-based care; (2) personal and family expenses for formal health services; (3) rates of use of medications and devices; (4) major cultural influences on the concept of health and the use of health services (such as gender, ethnicity, geographic residence, and socioeconomic status); and (5) the use of informal and alternative and complementary health care services, including self-care practices and assistance from families and other nonprofessional sources.


The concept of a graduated minimum dataset should be implemented as a means of facilitating health research and policy analysis relevant to aging populations. To provide basic descriptive data on individuals, disease and disability measures, long-term care programs and facilities, and health service utilization, countries should adopt systematic data collection procedures. All nations cannot invest the same level of resources in data collection; thus a hierarchy of data collection modules ranging from easily collected basic data elements to increasingly elaborate datasets would be an appropriate universal approach. Such a hierarchy might have five to ten levels—from a bare minimum of descriptive statistics to rich and comprehensive data elements such as those found in certain OECD countries.


All countries should facilitate the linkage of population-based and administrative health information with other important economic, social, and health service data. Despite logistical and other challenges, linking population survey data to medical, vital, and administrative records, as well as other social and economic data sources, can expand the value of the data for determining population health status and conducting programmatic and policy planning and evaluation (e.g., for assessing levels and changes in disability rates, estimating the effects of insurance coverage on health system expenditures, and providing supplementary information on medical program functions).


Longitudinal data on the health of older persons should be collected to enable identification of the risk factors, causes, and preventive interventions for disease and disability. Panel (cohort) studies should also include economic, behavioral, and social domains to make it possible to identify those groups and individuals at special risk for illness and their respective consumption of health care resources, and to determine whether health outcomes differ according to variations in health care interventions, programs, and policies.


Cross-national panel studies should be used to clarify the relationship between health system organization, administration, and financing on the one hand, and health status and outcomes on the other. Data from longitudinal, population-based surveys, linked to administrative records and with comparable questions across countries, are essential in comparing health across countries and attributing changes in health to particular factors. Moreover, comparative work can improve our understanding of how particular diseases and conditions are expressed as disability in a variety of family, social, and residential environments, thus providing insight into which policies and interventions are most efficacious.


In all societies, health and functioning vary according to socioeconomic position. The magnitude of these differences and their causes vary over time both within and among societies. To develop policies that can effectively ameliorate these differences requires an understanding of their causes. Policy responses to socioeconomic differentials in health and functioning will ideally cover a wide range of determinants, including medical care and social services. There are likely to be socioeconomic differences in the provision of, access to, and response to these services.

Social inequalities in health affect older as well as younger people. Annex Figure 6-1 shows mortality by employment grade among British civil servants who were part of the first Whitehall study (Marmot and Shipley, 1996). The figure shows clearly that mortality rates follow a social gradient. The implication for monitoring and for policy is that this is not a clear case of poor health among those who are materially deprived and better health for everyone else; the social gradient in health runs the social gamut from top to bottom. While Annex Figure 6-1 is confined to mortality, social inequalities in morbidity loom large among the elderly, and the implications for policy are perhaps even more challenging here. A particular problem in many industrialized countries is the large numbers of elderly women living alone and hampered by disability. Their situation is worsened by factors related to social position, with implications discussed below.


Relative mortality (all causes) by grade of employment, Whitehall men, 25-year follow-up. SOURCE: Marmot and Shipley (1996).

Annex Figure 6-1 also shows that the relative difference in mortality from top to bottom is less at older than at younger ages. This raises two further issues: the appropriate measure of disease burden and the appropriate measure of social classification. Although the relative difference in mortality may be less at older ages, the absolute difference is greater because overall mortality rates are higher. Although relative differences are usually taken as a guide to the strength of causal factors, absolute differences are a better indicator of the social importance of the total burden of disease and suffering.

Classification of Socioeconomic Position

Some countries have had a long tradition of measuring socioeconomic position. The theoretical basis for the various measures that have been used is sometimes explicit, more often implicit, and sometimes nonexistent. Measures based on education, income, occupation, or some combination of these are commonplace and often atheoretical. It has been argued that a sounder theoretical basis for socioeconomic classification would yield better understanding of the determinants involved. One approach to this end is to conceive of three different modes of social stratification: one based on degree of material deprivation, one based on social power relations, and one based on general social standing (Bartley and Marmot, 2000).

Measures of material deprivation are appropriate for assessing health differences among those living under conditions of absolute poverty. Such measures are less appropriate where health follows a social gradient, such as in the Whitehall studies (Marmot and Shipley, 1996; Marmot et al., 1991). In such cases there are clear social inequalities in health among people who are not materially deprived. Other concepts must therefore come into play. A second approach that does potentially relate to the whole social gradient is based on power relations in the workplace. Occupations are defined in terms of power and autonomy, a perspective that has its origins in the Marxist concept of class. This approach is the basis for the Eriksson-Goldthorpe scheme, which in turn provided the framework for the new British socioeconomic classification that will be used nationally for the 2001 census. A third approach, that of general social standing, has features in common with Weber's concept of status, based on patterns of consumption and lifestyle. The status group shares the same level of prestige or esteem and, in addition to common forms of consumption and lifestyle, limits its interactions with members of other groups.

It is impossible to give a blanket prescription for the most appropriate measures of socioeconomic position in different cultures. As measures are developed and applied, it would be valuable to attempt to relate them to theoretical concepts such as the three sketched above.

A measure that is appropriate for social classification among people of working age may be less appropriate for those beyond working age. In many countries, occupation is used as a basis for social classification. There is ample justification for this approach in that work is central to peoples' lives (Marmot and Feeney, 1996). Occupation is a major determinant of income, which in turn affects life chances. Also, the work career is an important part of socialization and achievement of social identity outside the family. It offers opportunities for both fulfillment and frustration of life's goals. Self-esteem, social approval, personal attitudes, and behavioral patterns are all influenced by occupational level. Finally, occupation itself and conditions in the workplace may be important determinants of social inequalities in health.

The degree to which occupation continues to provide a reliable indicator of these four elements in people beyond working age will vary. Additional methods of social classification will be needed. This will especially be the case for older women, particularly those single, widowed, or divorced. Other socioeconomic measures that have been used include education; income; housing tenure; characteristics of area of residence; and, in Britain, household access to a car. The issue of appropriate classification bears on the question of why social inequalities in health may be of lesser magnitude in women than in men. In the past, the social status of married women was better defined by their husband's occupation than by their own. While this situation may still obtain in some circumstances and populations, it is being challenged by dramatic social changes (Bartley et al., 1999). Close attention must be paid to the most appropriate measures that will allow comparison of social inequalities in health within and between genders.

Data Needs for Understanding Determinants of Social Inequalities in Health and Well-Being

Any feature of social or personal life, of biology, and of services may influence social inequalities in health. At the request of the World Health Organization, the International Center for Health and Society at University College London organized research findings on the social determinants of health under 10 headings (Wilkinson and Marmot, 1998).

  • Social gradient through the life course

  • Stress

  • Early life

  • Social exclusion

  • Work

  • Unemployment

  • Social support

  • Addiction

  • Food

  • Transport

While these categories were intended as a guide to policy makers, they may also serve as a template for research (Marmot and Wilkinson, 1999). One area that does not appear obvious from this list is the quality of housing and the physical and social environment of neighborhoods. These may be thought of as falling under social exclusion, but, as with health itself, their quality is likely to follow a social gradient. A fuller understanding of the appropriate determinants of socioeconomic differences in health and functioning generally requires longitudinal, representative population surveys. Such surveys are essential for establishing causal associations and assessing the magnitude of causes operating in all directions. In other words, longitudinal data are important for determining the degree to which levels of health and functioning determine social and economic position, as well as for assessing the magnitude and nature of the social determinants of health.

A Policy Response: The British Independent Inquiry into Inequalities in Health

In the late 1970s, Britain took the lead internationally in marshalling the evidence on inequalities in health with a government-sponsored inquiry that became known as the Black Report (Black et al., 1988). The Black Report stimulated research on this subject in Britain and internationally, but had little detectable effect on policy. In 1997, the new Labor government in Britain set up an independent inquiry into inequalities in health under the chairmanship of a former chief medical officer, Sir Donald Acheson (Acheson, 1998). The Acheson Inquiry summarized the evidence on the determinants of social inequalities in health and made 39 recommendations. Importantly, these recommendations were organized by stages of the life course to focus on elders as well as other age groups. The government is currently in the process of acting on these recommendations.


The measures of health status commonly used for survey questionnaires and administrative data collection can be grouped into seven categories: clinical symptoms, signs, and syndromes; morbidity, or discretely defined medical conditions; self-rated health; functional status and disability; physiological and pathological measures; mortality data and derived measures; and aging and mental illness. The measures used in each of these categories are reviewed in turn below.

Symptoms, Signs, and Syndromes

Illness-related observations and perceptions are by clinical definition called symptoms, signs, or syndromes.

Symptoms are bodily perceptions that people interpret as being abnormal. Many types of symptoms exist, such as knee pain, headache, fatigue, itching skin, decreasing movement of a joint, sleeplessness, or a depressed mood. These are by nature subjective and may result in differing individual interpretations and subsequent behaviors. For example, one person may seek medical attention for a given symptom, while another may not. Symptoms are particularly common among older persons, and because of this and the frequent lack of objective confirmatory evidence, they make medical diagnosis among elders complex and challenging. Knowing the prevalence rates for important symptoms may assist in understanding the demand for medical care. Symptoms may or may not be harbingers of important underlying medical problems, but substantial resources are often spent in further diagnosis and treatment. Cross-cultural studies of symptoms have been conducted to evaluate differences and similarities in implications for health care provision in such areas as jaw arthritis (Suvinen et al., 1997) and tooth pain (Moore et al., 1998).

Signs are objectively detectable evidence of an abnormality that may be seen both by the individual and the health care professional. Examples include skin rashes, warmth or redness of a body part to the touch, audible wheezing sounds, and inappropriate behaviors in a particular social setting. Signs are also very common among older persons. As with symptoms, they may or may not be indicative of a serious underlying medical problem and may or may not lead to seeking medical care.

When characteristic patterns or clusters or signs and symptoms occur in an individual, they may be called a syndrome. An example is a cold or influenza, with which there is a characteristic pattern of cough and running nose, headache, fever, muscle aches, and weakness. In general, syndromes are common but do not always imply a particular underlying disease; for example, in a few instances, the “flu syndrome” might actually reflect tuberculosis or an immune deficiency. Most important, syndromes, like signs and symptoms, represent a significant factor in medical care. Most “flu syndromes” are caused by viral infections and lead to high utilization of medical services. Thus providing data on the frequency of these syndromes in both geographic and patient populations becomes essential for the formulation of health care policies. Knowing their occurrence rates and demands on health care resources across cultures and nations can assist in understanding approaches to their efficient management.

Morbidity, or Discretely Defined Medical Conditions

The term “morbidity” in the present context refers to the named medical conditions that health professionals, administrators, and patients and their families use to define and communicate health information. Most morbid conditions, such as diabetes mellitus, stroke, lung cancer, and myocardial infarction (heart attack), have consensual definitions that apply in most instances. However, there can be important variations in disease vocabulary and usage within a language group or country, in addition to important international variations. The result is less precision and accuracy of information obtained from medical records, and the attendant need to perform standardized relabeling (coding) of diagnostic designations for clinical and administrative purposes. While there can be variation in the extent and severity of any clinical condition, disease names provide considerable information on the biological and clinical effects of a particular condition within both individuals and populations, including the average extent of bodily pathology, usual treatment patterns, and prognosis. Clinical care resource consumption can be inferred from a disease name within a given country and health care system. Despite the current limitations of morbidity designations and their classification, then, familiarity with disease names and taxonomy is critical for deriving and quantifying information for policy, research, and administrative purposes. In addition, accurate, consensually defined disease names frequently form the basis for assessment of clinical evidence, development of practice guidelines, and quality assurance activities (Grimshaw and Russell, 1993; Muir Gray, 1997) for both national and international applications.

The policy relevance of morbidity data for older persons is clear. The development, maintenance, and evaluation of programs that provide resources for the prevention, treatment, or rehabilitation of various diseases require detailed knowledge of the occurrence, severity, and functional impact of those conditions. Such information can often be acquired from health care data, and its acquisition is becoming easier as a result of computerization of clinical encounter records in both ambulatory and institutional settings. However, obtaining a population view of morbidity occurrence may require population sample surveys, since health system coverage may not coincide with geographic regions and applies only to actual users. Population surveys can add this critical perspective, but information obtained from older lay persons in this manner may be incomplete or only partially valid. Some persons may not fully understand or be able to name their own conditions, and some conditions may not have been clinically evaluated. For example, adult-onset, non-insulin-dependent diabetes remains undetected in at least a third of older Americans. As a result, morbidity rates should be acquired from combined population and institutional sources for maximum validity and policy value.

Older persons often have multiple medical conditions, any of which may alter the nature of the others. Thus comparing the diagnosis, treatment, or outcomes of a particular condition, either within a country or region or cross-nationally, often requires adjustment for other diseases and conditions, or “comorbidity.” For example, the presence of comorbid conditions in addition to the disease under consideration can affect quality-of-life scale scores (Xuan et al., 1999), promote the progression of disability (Fried et al., 1999), enhance prediction of hospital lengths of stay (Roe et al., 1998), and generally alter health outcomes after hospitalization (Elixhauser et al., 1998). Comorbidity scales can be applied both to population survey data and to health care administrative datasets (Katz et al., 1996).

The universal approach to organizing morbidity and clinical diagnoses into an internationally acceptable taxonomy is the International Classification of Diseases and Conditions (ICD). The ICD, currently in its 10th edition, is promulgated by the World Health Organization (WHO). It contains several thousand medical conditions and rubrics and is intended to reflect both the complexity of and progress in understanding health and disease. The ICD has enjoyed application in all Western-style health systems, having been adapted and translated for many general applications. However, while the ICD is critical for analyzing community disease information, some limitations should be noted:

  • The ICD is a mix of anatomy, physiology, disease behavior, and causation that can only reflect the existing state of disease understanding.

  • Some types of clinical information are not available in disease names, such as individual functional status (see below) or the physiological severity of a condition.

  • As noted above, there is little ability to deal with the multiple conditions that frequently occur among older persons (comorbidity) and how these conditions affect the disease of interest.

  • Rubrics often do not map easily onto other taxonomic systems.

  • Because of scientific uncertainty, partial understanding of the nature of many diseases, and the growing relationship between diagnostic rubrics and health system reimbursement, the ICD often reflects political, economic, and intellectual controversy.

  • The ICD does not deal easily with the preventive, legal, and administrative aspects of clinical practice.

Because of these and other limitations, alternative and ancillary disease nomenclature and taxonomic systems have been developed. One example is the Systematized Nomenclature of Medicine (SNOMED) system (Lussier et al., 1998), which uses a multiaxial approach to the designation of a given condition. Separate information is provided for different domains, such as anatomical locale, physiological impact, and putative causes of the condition. Several other taxonomies have been developed as well, such as the ICD-O, a detailed catalogue of cancer types, severity, and disease extent; E-Codes, an exhaustive coding system for environmental exposures associated with human disease; and N-Coding, a detailed taxonomy of bodily injuries.

Collaborative international studies of morbidity occurrence have been conducted to assist program planning for health services. An important example is the WHO program on Multinational Monitoring of Trends and Determinants in Cardiovascular Disease (MONICA). Coronary disease is the most common cause of death among elders in most countries. Through MONICA, coronary disease events have been monitored regionally in 16 European countries and Australia, Canada, China, New Zealand, and the United States since 1981. In a recent large-scale cross-national analysis (Tunstall-Pedoe et al., 2000), incremental enhancements to the quality of coronary care in various geographic areas were correlated with short-term heart attack survival (the “case-fatality ratio”). This ecological analysis, done separately for men and women, produced evidence that greater improvement in coronary care (a higher “treatment score”) is associated with a larger decline in the case-fatality ratio, indicating improved survivorship. While further assessment is needed, this type of cross-national study supports the value of investing in improved coronary care facilities across a broad range of approaches to such care.

Self-Rated Health

Items measuring self-rated health are frequently found in surveys of many kinds. An example is a question asking respondents to characterize their overall state of health using categories such as excellent, good, fair, or poor. Such evaluations may or may not correspond to that which would be provided by a physician.

The person-centeredness of such questions make them extremely useful for a number of purposes in health research. First, self-related health is used in measures of health, psychological well-being, and health-related quality of life, concepts that are usually ill-defined but nearly always include some element of physical well-being and functioning. These are matters for which the individual is certainly the best source of information. Second, self-rated health can be used as a screening tool to identify high-risk groups and risk factors; poor self-rated health is consistently associated with low socioeconomic status and high levels of other illness risk factors in both national and international studies. Third, self-rated health can be used as an outcome in the evaluation of medical interventions as an important addition to the usual mortality and morbidity outcomes; treatments with similar effects on length of life may have different implications with respect to the quality of those years. Fourth, self-rated health can be used as a predictor of illness behavior, retirement, or the long-term use of medication and other health care services; studies of retirement decision making have often included this measure as the only indicator of health status (Bjorner et al., 1996). Finally, the most compelling reason for including self-rated health on surveys is its apparent predictive power with respect to mortality. In 1982, a Canadian study showed that self-ratings of health given by a representative sample of elderly residents of Manitoba in 1971 were better predictors of mortality by 1977 than either their medical records or self-reported conditions. A 1997 review found 27 published studies of representative samples from 13 countries reporting analyses of self-rated health and mortality; in 23 of these studies, self-rated health was a significant predictor of mortality for males and/or females even after other measures of health status had been taken into account (Idler and Benyamini, 1997). Another review conducted 2 years later found 19 studies that included an additional 4 countries; only 2 of these studies reporting no significant association between self-rated health and mortality risk (Benyamini and Idler, 1999).

The number of such studies and the consistency of their findings is impressive for several reasons. The very appearance of so many studies in such a short time (a span of 17 years, with most appearing after 1990) is noteworthy in itself, especially considering that the data reported are from longitudinal studies, many of which had been planned and were begun years earlier. The implication is that some question eliciting a global evaluation of health was used in the interviews for these studies because it had been deemed useful for some other purpose and subsequently was found to be related to mortality risk in secondary analyses. This large body of findings also presents two paradoxes. One is that the interviews on which the analyses were based were conducted in the language of the respondents, and few if any attempts were made to standardize the questions or the response categories. A second is that the countries involved vary a great deal in the proportion of respondents that evaluate their health in the poorest category (“poor,” “bad,” “extremely bad,” “very sick,” “worse health compared with others,” or “not healthy”). This variation renders the near uniformity of the findings all the more surprising, since cultural as well as linguistic meanings of health differ greatly from one country to another, as do the more objective morbidity and mortality rates. Indeed in many of the studies, poor self-related health predicts mortality with effect sizes and significance levels similar to those associated with smoking. These findings underscore, as few others could, the validity of lay perspectives on health and the usefulness of a holistic approach to defining health. Respondents to surveys are supplying their own meanings of health, which may include some or all of WHO's broad definition of human health (a “complete state of physical, mental, and social well-being”). Self-ratings of health thus provide a simple, direct, and economical way of capturing perceptions of health using criteria that are as broad and inclusive as the responding individual wants to make them.

Functional Status and Disability

The functional characterization of older persons along physical, cognitive, and social dimensions is extremely important in directing health policy. Functional disability is uniquely common among older persons, and there is substantial potential for its prevention. Age-related increases in physical and cognitive disability are often a direct result of chronic medical conditions such as heart disease, stroke, vascular disease, arthritis, Parkinson's disease, cancers, and dementia. Yet they are also related to social and environmental factors. Decreases in social interaction and engagement can be a result of both physical and cognitive changes, as well as a loss of friends and family to mortality and migration and a decline in social roles, including productive work. Decreases in social engagement can in turn worsen the outcomes of physical disability and cognitive impairment.

Physical Disability

Physical disability results in a decreased ability to perform roles essential to remaining independent and productive and maintaining a home. It is estimated that in the United States, more than 20 percent of older adults have limitations in their ability to perform major daily activities as a result of underlying disease (Manton et al., 1997). The aspects of physical disability most frequently considered are the ability to perform tasks essential to living independently in the home (e.g., meal preparation or bill paying) or to self-care (e.g., bathing and dressing). However, a broad spectrum of more demanding activities, such as paid work, voluntary activities, and recreation, are also affected.

Disability and dependency rates among older adults, as well as use of long-term care, vary substantially among regions and cultures and by socioeconomic status and social structure. Understanding rates of disability within and among countries and regions, as well as the health, health care, social, and economic factors that may affect these rates, helps provide a basis for planning for future chronic care needs. Moreover, disabled older adults require the most intensive and costly general health care and community services. The size of the disabled population, therefore, has a tremendous impact on current and overall future health care needs.

As noted, there is increasing evidence of the potential for preventing disability. Such measures include the primary prevention of disabling diseases and tertiary prevention to minimize their progression and impact. It may also be possible to decrease disability through social approaches (e.g., altering the social factors that affect function) and through environmental modifications. Moreover, newly developed methods can be used to screen for individuals at risk of disability or its progression, so that appropriate interventions can be undertaken. It may be noted that the potential for all of these various approaches to reduce disability argues for continuous national tracking of disability levels through representative surveys and related methods.

Cognitive Impairment

The loss of cognitive function increases with age in all populations studied. This cognitive loss, in turn, leads to important clinical and functional consequences termed dementia. In the majority of industrialized countries, the most important dementing illness is Alzheimer's disease.

As with physical function, rates of dementia prevalence vary among communities, cultures, and nations (Jorm and Jolley, 1998). Rates among those aged 85 and older in industrialized countries may be as high as 50 percent. A key factor associated with dementia is a loss of independence in one or more aspects of everyday function. This association between functional impairment and subsequent dementia suggests that cognitive impairment mediates selected age-related transitions in physical function (Carlson et al., 1999).

Social Function

Social function denotes the extent of individual engagement with family, friends, and society. Individual social networks vary in the type, quality, and frequency of interactions with others. Engagement with society takes many forms, including participation in social, religious and political institutions and paid and volunteer work. Such engagement frequently provides a sense of productivity and of making a contribution to society. Ongoing participation in structured activity, such as paid or volunteer work or managing a household (Glass et al., 1999; Musick et al., 1999), has been shown to decrease the risk of mortality. Positive social networks have also been associated with decreased risk of disability with regard to basic self-care activities (activities of daily living), as well as other health outcomes. Conversely, social disengagement has been shown to predict cognitive decline and disability (Bassuk et al., 1998). However, it should be acknowledged that a better health status may also allow more active and productive social function.

Assessment of Functional Status

An individual's ability or limitation in performing the tasks of daily life is commonly assessed through self-reports or through functional performance testing in the home or clinic. Functional measures can be used to describe specific limitations in discrete areas, such as using a spoon or remembering numbers. Other measures can be used to describe the cumulative impact on an individual of one or more chronic conditions, cognitive impairments, and physiological changes associated with aging, as well as social, environmental, and psychological modifiers of these conditions. Thus, functional status and disability measures serve both to assess the net impact of disease and aging on the individual and to express the ability of the individual to care for him- or herself and to manage a household.

Disability measures essentially describe a syndrome rather than one or more specific diseases; for example, someone may have difficulty walking across a room because of arthritis, a neurological condition, cardiopulmonary disease, or many other factors. While chronic diseases have an important impact on functional levels, not all persons with a particular disease have measurable functional decrements, and not all will become disabled from their disease.

Physical function typically is assessed with reference to activities in which physical movement predominates, such as basic self-care activities (including bathing, dressing, and toileting); more complex, instrumental activities (including cooking, shopping, and recreational exercise); and mobility (moving from one place to another) and other basic physical movements (including reaching, kneeling, and fine hand movements). It should be noted here that in some instances, these measures may be heavily influenced by living environments and social role expectations.

Cognitive function is usually assessed through special cognitive-psychological testing of basic cognitive processes performed by the human brain, such as memory, calculation, visuo-spatial abilities, and reasoning, although impairment may sometimes be inferred from declines in the performance of instrumental activities. Measurement of a decline in particular cognitive functions generally cannot be used to diagnose a specific disease and must be accompanied by thorough clinical evaluation. Formal psychological testing also is used to assist in determining mental illness.

Finally, assessment of social function is usually performed by querying individuals, families, and others to determine the nature of social networks—type; quality, positive or negative; and frequency of interaction. Types of social engagement (frequency of participating in social or productive activities) are also determined.

Functional status measures are increasingly collected in clinical practice. In contrast with information on morbidity (diseases) encountered in the health care system, however, the information on such measures is often not coded or easily retrieved from administrative datasets or clinical records. Sometimes, functional status can be inferred from various diagnostic rubrics (e.g., dementia) or from clinical interventions (e.g., physical rehabilitation), but drawing such inferences is challenging. An increasing number of population surveys with health and economic goals contain functional status measures, often in longitudinal perspective, and offer considerable analytical potential for policy applications. Some recent examples from various countries are shown in Annex Box 6-1.


Examples of National and Regional Surveys of Older Populations Using Functional Status Measures. Australia: Australian Longitudinal Study of Ageing Bangladesh: Matlab Health and Socioeconomic Survey

There are numerous measures of functional status, and while they can be used in cross-national research for understanding the causes of various levels and changes among the elders of many nations, the number of comparisons could be large. One way to deal with this problem is to apply summary measures of several individual functional attributes, using survivorship methods or “health expectancy measures” (Robine et al., 1999

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